CAMPING TERMS & CONDITIONS

Information about your stay including terms and conditions.

Arrival and Departure

Your pitch is available and you are able to check-in from midday on your day of arrival. Pitches will not be held after 7pm on your day of arrival unless prior arrangements have been made with Watercress Campsite.

On your day of departure you must have vacated your pitch by midday unless a half day supplement has been paid in advance during your check-in. Failure to vacate your pitch by midday will result in a charge to the total of 50% of one day’s booking fee.

You will need to have your booking confirmation or receipt available should payment need to be checked.

Guests

Watercress Campsite and our facilities are mainly intended for family holidays, although we do accept bookings from individuals and group bookings as well. Parties of young people under the age of 18 are not permitted without a responsible adult present. For parties over the age of 18 and below the age of 25 years a no nuisance deposit of £50 per person may be taken on arrival. This will not be refunded on departure if any damage is caused, alcohol is brought onsite or if any complaints are made against you and/or your behaviour. Please act responsibly and be aware that many children are onsite and any inconsiderate or inexcusable actions and behaviour will not be tolerated. We withhold the right to ask a party to leave and not to issue a refund under these circumstances.

Special Requirements

You are able request any special requirements via our online booking system on our website info@watercresslodges.co.uk  and we will try to accommodate these. If you wish to discuss any special requirements, then please advise our Reservations Team on 07803 728754 when making your booking. Please note that although we will endeavour to meet your requests, this is not a condition of booking.

Pets

Not allowed

Please note:

  • Tents larger than ‘six man’ or 6m x 4m, by prior arrangement only.
  • STRICTLY NO CHEMICAL WASTE IS ALLOWED ON SITE
  • ENTRANCE TO ROPLEY STATION IS STRICTLY PROHIBITED AFTER 4.30PM UNLESS USING THE BRIDGE TO CROSS OVER TO WALK DOWN STATION HILL.  YOU MAY BE PROSESCUTED IF FOUND IN THE STATION AREA.
  • TICKETS FOR SPECIAL EVENTS MUST BE BOOKED PRE-EVENT ON THE WATERCRESSLINE WEBSITE OR PURCHASED FROM THE TICKET OFFICE BEFORE ENTERING THE STATION.
  • We now have a freezer for use of campers to keep their ice blocks cold.  We do not except responsibility if campers ice blocks go missing.
  • Price is for 1x tent and two adults and one vehicle, supplements apply.
  • We are based right next to the Ropley Steam Railway Station, at times the trains will start early or steam/smoke may come across the site.
  • There are 4 drinking water points situated equally spaced along the road side of campsite.
  • Halogen heaters and lamps are prohibited at all times.
  • Generators and air conditioners are prohibited.
  • Maximum of 3 units per group booking.
  • BBQs are permitted but if possible at our communal site to the right of the show block using disposable BBQ’s. or on bricks so not to scorch the grass.   Please make sure your food is cooked and the BBQ is completely extinguished after use and you are mindful of other campers.
  • Open fires and burning of wood on BBQs are strictly prohibited.
  • A strict 5 mph speed limit operates on the site at all times.  Care should be taken when leaving the site onto the lane and gaining access onto the main highway.
  • Please do not use washing lines or hang anything over the trees, bushes or fences.
  • Only service guide dogs allowed on site and in any campsite buildings.
  • No parties permitted on site.
  • Think of others regarding noise at all times and keep to a minimum between 10pm and 9am.  So not to disturb fellow campers.
  • FOOTBALLS ARE TO BE USED IN THE PADDOCK AREA NEAR THE ENTRANCE AND NOT BY THE SHOWER BLOCK OR CARS
  • Respect other camper’s privacy.
  • External gas bottles are not permitted.
  • Please do not tip used oil or boiling water onto the grass and keep hot pans/kettles raised as these also scorch the grass.
  • Chinese lanterns and fireworks on campsite and surrounding areas are prohibited.
  • No vehicles or cycles of any sort to be driven/ridden around for amusement.
  • No excess use of water i.e. washing of vehicles or paddling pools etc.
  • Visitors not permitted, nor is there parking for visitors and you may be asked to leave.

Children

Children remain the responsibility of their parent(s) or guardian(s) at all times.

It is important that you know where your children are at all times

Please take care

Please treat the property, facilities and surroundings of the campsite with respect and care so that other guests may continue to enjoy them. In the event that you notice damage to any facility, please report on 07803 728754 immediately so that we can take appropriate action.

Please also take care when walking around Watercress Lodges Campsite and remember that you are in an unfamiliar environment, particularly at night. It is always advisable to carry a pocket torch to assist you and to avoid any holiday accidents.

In line with current legislation, please note that all public buildings within the resort are non-smoking. Please be aware that fines can be imposed to anyone not adhering to this law.

Please treat the property, facilities and surroundings of the campsite with respect and care so that other guests may continue to enjoy them. In the event that you notice damage to any facility, please report on 07803 728754 immediately so that we can take appropriate action.

Please also take care when walking around Watercress Lodges Campsite and remember that you are in an unfamiliar environment, particularly at night. It is always advisable to carry a pocket torch to assist you and to avoid any holiday accidents.

In line with current legislation, please note that all public buildings within the resort are non-smoking. Please be aware that fines can be imposed to anyone not adhering to this law.

Your Pitch

Pitches are allocated on first come first served basis. Watercress Campsite is unable to guarantee any particular pitch. You are advised to check in with your complete party, to ensure pitches together. Only those listed and paid for on the booking may occupy your pitch and use the facilities. If this legal requirement is not met then your booking will be terminated and you will be asked to leave, with no refund made. Only one tent per pitch. Please dispose of all rubbish as you vacate your pitch. Bins are provided onsite as well as recycling bins. We kindly ask you to separate your rubbish if possible into recyclable and non-recyclable bins.

On Arrival

Please choose where you would like to pitch between A (nearest to entrance) and F nearest shower block.  Once tents are dropped off please park on the left hand side near the entrance.  We visit the site each day and the Farmer overlooks the site but payment should where ever possible be made before arrival.  Should payment  not have been made then please contact the manager on 07803 728754.

Unreasonable behaviour

For the convenience of our guests, we reserve the right to terminate your stay without compensation, where the unreasonable behaviour of the persons named on the booking or their guests might impair the enjoyment, comfort or health of other guests, or our staff. A no nuisance deposit may be requested at the discretion of Watercress Campsite management for any parties of £50 per person, held by bank transfer but fully refundable behaviour permitting.

Availability of facilities

The operation of our campsite is subject to legislation and the guidelines laid down by the Health and Safety Executive and local authorities’ code of practice. We accordingly reserve the right to adjust our services in order to meet these standards.

It is possible that in some circumstances a facility may have to be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in government legislation or any other factor outside our control.

Website accuracy

We take every care to ensure that the details on this website are accurate. Photographs taken of the campsite are for guidance only. Layouts plans are for illustrative purposes only

Data protection the information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act.

If you are dissatisfied with any aspect of you stay, please speak our manager on 07803 728754. In most cases they will be able to

If you have a comment

We will endeavour to help you immediately so that you can enjoy the rest of you stay. We are only able to take action on any complaints that are first brought to the attention of the manager whilst you are on holiday.

Conditions of booking

The booking contract

Our contract is subject to these conditions of booking and the provisions detailed above. The personal details you provide, including home address and age must be true and correct. We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests or staff. In the event no refund will be made.  The price paid at the time of booking is guaranteed. However if the booking is amended after a price increase then the new price will be the applicable. 

Prices

Full payment for your holiday is due at the time of booking.

Cancellation Policy

As soon as you know you need to cancel, call the manager on 07803 728754 and confirm your cancellation in writing or by email to info@watercresslodges.co.uk. The cancellation can only be accepted by the person who made the reservation. Cancellation charges will apply and will be calculated as follows from the date your written instructions are received. All refunds will be subject to an administration fee of £20.

Length of time Cancellation charge:       30 days or more £10

Within 7 days 100%

 

Supplements Per Day

Additional adults              £4.00                      Extra car                £5.75

Additional child                 (4-14)   £3.30                        Pop up tents       £9.15

Awnings                                   £4.00                      Utility tents        £4.30

 

UPON ARRIVAL

  • We do not have a site office that you are able to register with upon arrival but we do endeavour to visit each camper to say hello and make sure you are happy and have no concerns.  The family farmhouse overlooks the Campsite.
  • Upon arrival please choose a desired pitch between the letters A & F.  The only time we would request you do not pitch in a certain area is if it has been roped off.
  • At busy times the area between the shower block and lodges may be used but please call to confirm ok.
  • Please do not park your car or vehicle on the grass.
  • You can temporary park to drop off your equipment then once this has been done there is parking available near the entrance or in places down the left have side.
  • Should you arrive and have not pre-paid or wish to extend your stay please call 07803 728754 and we can arrange to collect payment from you.  We do have an honesty box in the entrance to the shower block.  Envelopes are provided below and please place names of all guests address and phone number.
  • BBQ’s are allowed but we would hope that you are mindful of other campers and do not cook on the grass.  Please use bricks or use to raise or the brick built ones on the site.
  • The bins are situated at the top of the site and by the shower block.
  • Please leave the shower block and wash house facilities as you would like to find them for the enjoyment of other campers.
  • Fresh water taps are to be found down the left hand side of the site at different points before you reach the shower block.
  • We would hope you would already have received your terms and condition’s but a copy is on the shower block internal notice board as is other important information.
  • The Ropley Pub is now open and a 15 minute walk.  The pub is to be found by going behind the shower block.  There is a ramp into the station and once in the station cross the bridge nearest the Lodges.  This will bring you to Station Hill.  Walk down the hill and you will come to the main road.  Turn right and carry on walking, the pub can be seen on the other side of the road next to the garage.  The Ropley also serves breakfast.
  • For safety reasons please when returning from the pub cross over using the bridge and never cross the track as trains do still run at night, particularly the real ale train.
  • The garage does sell basic supplies or we have a community run shop that is based in Ropley village.  This sells lots of local produce. The shop can be found by coming down Bighton Hill and crossing over the main road and heading straight over and up into the village.
  • The trains stay overnight at Ropley Station and at times they can be heard and Steam can come across the site if the wind is in the wrong direction.

 

Once again, thank you for choosing to stay with us and we would appreciate it if you would follow us on facebook and twitter @Wcresslodges